About The Program

“Airport Welcome Desk” kiosks have been established at Toronto Pearson International Airport Terminal 1 and 3 to welcome and orient international students that are coming to study in Canada.

The Airport Welcome program is a collaboration between Ontario post-secondary institutions and several municipalities; the operations are led by the iCent team.

Staff at the welcome booth greet international students exiting Customs and Immigration at the Arrivals level with a welcome package, offer assistance with transportation, accommodation, provide free calls home to inform family, and other helpful services. The program also provides an app called iCent that students can access prior to arrival; this app offers key information to help students get started in Canada.

By providing a warm welcome and guidance to new students arriving in Canada, the Airport Welcome partnership aims to attract and retain more international students, and enhance the profile of Ontario’s cities as highly desirable international learning destinations in Canada.


How The Program Works

A committee was formed to manage the Airport Welcome Program. The process below highlights the steps to join the partnership network:


Complete the Get In Touch form on this website with your details and tell us about your airport welcome needs.


The Program Manager from the committee will connect with you to discuss your needs and outline funding details.


The iCent Project Manager will send you a questionnaire to gather the information required for the program and app.

What We Provide

The airport welcome desk staff offer a wide variety of services to arriving international students, including:

Shuttle & Transit Information
Airport Wi Fi & Refreshments
Banking & Currency Info
Orientation & Campus Info
Accommodation & Hotel Information
Accessibility & Baggage Claims

What They Are Saying

Here are some of the great things arriving students and staff have to say: