About The Program
“Airport Welcome Desk” kiosks have been established at Toronto Pearson International Airport Terminal 1 and 3 to welcome and orient international students that are coming to study in Canada.
The Airport Welcome program is a collaboration between Ontario post-secondary institutions and several municipalities; the operations are led by the iCent team.
Staff at the welcome booth greet international students exiting Customs and Immigration at the Arrivals level with a welcome package, offer assistance with transportation, accommodation, provide free calls home to inform family, and other helpful services. The program also provides an app called iCent that students can access prior to arrival; this app offers key information to help students get started in Canada.
By providing a warm welcome and guidance to new students arriving in Canada, the Airport Welcome partnership aims to attract and retain more international students, and enhance the profile of Ontario’s cities as highly desirable international learning destinations in Canada.
How The Program Works
A committee was formed to manage the Airport Welcome Program. The process below highlights the steps to join the partnership network:
Complete the Get In Touch form on this website with your details and tell us about your airport welcome needs.
The Program Manager from the committee will connect with you to discuss your needs and outline funding details.
The iCent Project Manager will send you a questionnaire to gather the information required for the program and app.
What We Provide
The airport welcome desk staff offer a wide variety of services to arriving international students, including:
Shuttle & Transit Information
Airport Wi Fi & Refreshments
Banking & Currency Info
Orientation & Campus Info
Accommodation & Hotel Information
Accessibility & Baggage Claims
What They Are Saying
Here are some of the great things arriving students and staff have to say:
It took me a long time in immigration and I have been away from home for more than 25 hours and my parents were worried. The staff helped me to contact home so my parents can be worry free and they also guided me to reach my university.
Tanveer SinghRyerson University, International Student
My flight got delayed and so I had to cancel my connecting flight to St. Marie. The Airport Welcome Desk booth was really helpful and gave me information to reach my station and were good company and it cheered me up.
Saiteja BasineniSault College, International Student
It is such a great experience to help international students. Being an international student I know the problems. It really means a lot to me when I helped and students feel special about it.
NehaAirport Welcome Desk Staff
The Pearson airport was pretty new and confusing for me, Airport Welcome Desk team helped me with directions, currency exchange and getting a bus pass so I could reach to my place and gave me some wonderful gifts and I am very thankful to them.
Phuong Uy Viet NguyenRyerson University, International Student
Being an international student as well can understand how scary it can be to be all on your own in a new country with all the documents and things to do. It feels really nice that we have got a chance to help students and make sure none of them are alone and feel that way and give them all the information and help they need.
JapjotAirport Welcome Desk Staff
I was not able to find any way to commute to college as the airport wifi wasn't working. The airport welcome team helped me to find a ride to college and I am thankful for this service.
Kanchan Preet SinghLoyalist college, International Student
It was really easy to spot the desk and staff, it made me worry free as I had the support and help I needed right since stepping outside of the arrivals gate.